Hi everyone,

I am very excited to announce that our new website is now live and ready to accept orders!

Aesthetically, the website looks very similar to our old one and much of the functionality is the same as you would be used to with ours and other e-commerce websites.

That being said, there are a few very important changes to how our products and offers are presented to you and how you complete your order that you should familiarise yourself with:

Guest Checkout

One of the major changes introduced with this new website is the ability to place an order without creating an account. With our old website, before you added your first item to cart, you needed to create an account or log in to your existing account. This is no longer required.

Please note if you already have an account with us, you will need to reset your password and create a new password for the new website. We suggest you do this right away as it will ensure that, moving forward, ordering on our website will be seamless for you. Here are the steps to recent your password:

1. On the homepage, click on the ‘Account’ button.

2. Under the ‘Sign in’ button click the ‘Forgot Password?’ link.

3. Enter your email address. You will immediately receive an email with a link to reset your password.

Then, to begin creating your order, simply add items to your cart and proceed to checkout. If you previously had an account with us, once you enter your email address at checkout you will be prompted to log in to your account. You can use the same email address as before and the new password you just created.

If you have never created an account with us, you can place your order by simply adding your email address and delivery details and proceeding to payment.

Please note that on our new website, for payments using a credit or debit card, after you click the ‘place order’ button you will be redirected to a Stripe payment page to add your card details and finalise your order.

Savings on Bulk Orders & Twinpacks

Previously, our Bulk Order deals and Twinpacks were presented on our website as separate products. These separate products are no longer available, and you can now find bulk order deals and make savings when adding items to your cart.

For example, if you are adding Oranges 3pc to your cart, you will see the option to ‘Order 1’, ‘Order 2+’, ‘Order 5+’ and ‘Order 6+.’ You will see that the cost per piece decreases with the more items you buy and the savings are presented as a % of the original price. In this example, a packet of 3 oranges costs €3.49 but if you order 5 packets, they only cost you €3.32 each.  All items with savings for bulk purchases will be presented this way.

Build Your Own Box

On our old website, when using the ‘Build Your Own Box’ functionality, you were given the option to add 3 replacements in case of one of your 11 chosen items being out of stock. This was extremely difficult for our packing and procurement teams to manage and it left more customers disappointed then happy.

We have made the decision replace functionality from the BYOB on our new website. Our new systems will mean that a product you chose being out of stock is very unlikely but, in the event that it is, this item will be removed from your order and the out of stock item will be automatically refunded to you at the value you would pay for that item if purchased individually.

New Mini Cart

When you click on the cart icon on our website, a new mini cart will be opened that gives you an easy overview of all the items in your cart. From here you can remove items from your cart using the small rubbish bin item and any new items added to your cart will appear here. If you would like to view your cart as a full screen like you would have on our old website, you can still do this by clicking the ‘View Cart’ button.

Repeat Orders

There are two pieces of exciting new functionalities for repeat orders.

Firstly, you can now view your repeat order up to 6 weeks in advance. This means that if you are going on holidays during the summer or need to take a break from your repeat order for a few weeks, you can simply log into your account and easily pause future orders.

Secondly, you can now have specific items on weekly cycles, other items on fortnightly cycles and once off items all in the same repeat order. For example, you might only need to receive certain grocery items every two weeks, want your fresh produce to arrive weekly and for one week only want to add a seasonal item. This is now all possible with the new repeat order system!

The remainder of the repeat order functionality is the same as the old website for existing customers. Your current repeat order will be available to view on our new website, along with all your account information. We would encourage you to double check it this week to make sure everything you have ordered is correct.

You can always refer to our repeat order FAQs section if you have any questions about how to make changes to your repeat order. You can find this in the dropdown from the ‘About Us’ section on our homepage.

Things that have stayed the same….

Everything else remains the same. There are no changes to your order deadlines or delivery days, our organic fresh produce and grocery offering is as large as ever and our mission as a business has not changed. We are as committed as ever to be the voice of a more sustainable Irish food system, rooted in the principles of organic agriculture.

Thank you so much for being part of this mission and we hope all these positive changes will make it even easier for you to support Irish farmers, to support local produce and to support an organic food system!


Kenneth & team